Why We Don’t Offer Phone Support

📵 Why We Don’t Offer Phone Support

Email & Live Chat Are Faster, More Accountable, and Built for Lead-Based Business

We understand — not seeing a phone number on a website can raise concerns. But in the business of exclusive legal plan lead generation, clarity, speed, accuracy, and accountability are everything. That’s why we’ve intentionally chosen not to provide phone-based customer support.

 

Here’s why our system actually gives you more control and better service than a phone line ever could:

✅ 1. Written Support = Zero Misunderstandings

Every email or live chat conversation is:

  1. Documented — so you have a clear record of what’s discussed
  2. Free from misheard info or forgotten promises
  3. Referable for future issues or clarification

Especially helpful for:

  1. Lead filter setup or custom campaign preferences
  2. Lead quality checks or replacement requests
  3. Special pricing or billing issues

 

⚡ 2. Faster, Structured Responses – No Hold Music

Phone calls come with hold times, transfers, and repetition.

Instead, we provide:

  1. Step-by-step help
  2. Screenshots, order history, links, and attachments
  3. A queue system to ensure timely, fair responses

Most issues are resolved faster through chat or email than over a call.

 

👥 3. Talk to Experts, Not Script Readers

No call center agents.

You get direct access to team members who:

  1. Manage your account and lead filters
  2. Understand the LegalShield model
  3. Can make real decisions and custom changes

 

🌍 4. Support Across Time Zones — Even While You’re Offline

Our clients span the entire U.S. and international LegalShield network.

With written support:

  1. You’re not limited to “office hours”
  2. You can message us anytime
  3. You won’t miss us due to time zone gaps

 

🔐 5. Secure, Private, and Trackable

Legal leads involve sensitive information. Phone calls?

  1. Aren’t secure
  2. Can’t be verified
  3. Don’t offer accountability

Email and chat allow for auditable, professional, and privacy-compliant support.

 

🧾 6. Better for Disputes, Refunds & Special Requests

Whether it’s a lead delivery concern, filter mismatch, or replacement request — written support:

  1. Keeps everything trackable
  2. Follows a defined process
  3. Minimizes confusion and ensures fair resolution

 

✉️ How Can You Reach Us?

We’re fast, friendly, and here for you:

  1. 💬 Live Chat: For quick help and FAQs
  2. 📧 Email Support: For detailed requests and follow-ups

No hold music. Just real answers from people who know your business.

 

🤝 Trust Is Earned — Not Just Heard Over a Call

LegalShieldLeads.com powers hundreds of successful associate campaigns.

We’ve built our support process to match the quality of our leads — with:

  1. Speed
  2. Clarity
  3. Documentation
  4. Accountability

If you ever feel unsure, just drop us a message. We’re always here to help.